Refund policy
Last updated September 22, 2026.
7 days to change your mind
Any purchase can be cancelled within 7 days of payment for a full refund, no reason needed (article 49 of the Brazilian Consumer Code, which applies to this store). It covers single game purchases and the first subscription charge. Access to the game ends when the refund is issued.
Subscription
You can cancel at any time, in a couple of clicks, in your account. Cancelling ends future charges and keeps your access until the end of the period you already paid for; months already used are not refunded. Drops from the months your subscription was active stay in your library for good.
No drop, no charge
The commitment is one game a month. If a month's drop doesn't ship, you hear about it in advance and choose between a pro rata refund or equivalent credit.
How to ask
Write to contato@indiegamepass.com from the email used at checkout, with the name of the game or plan. You get an answer within 2 business days. Refunds go back to the original payment method, and how long the money takes to show up depends on your bank or card issuer: usually 1 to 10 business days, and up to two statements on a card.
When a refund doesn't apply
After the 7 days, and with no delivery failure on our side, a single game purchase is not refundable, because the game was delivered and stays yours for good. Resold or shared keys, and attempted fraud, are not refunded either.